Política de reembolso

Returns

We sincerely hope you adore every Northern Cote purchase. However, if something is not a perfect fit, here is our return policy:

United States and International Returns:

You have 14 days from the delivery date to request a return, and within 30 days from the date on which you received them to send the item(s) back to us.

Return Process

Submit a Return Request: Reach out to Northern Cote within 14 days of delivery to initiate the return process.
Receive Return Shipping Label (the USA): We will provide a prepaid return shipping label for returns within the USA. For international returns, a fee of USD 15 will be deducted for the label.
Send to the USA Warehouse: Securely pack the item(s) and send them to our warehouse in the USA.
Confirm Sellable Condition: Upon receiving the return at our warehouse, we will confirm that the item(s) are in good, sellable condition.
Refund: If all is well, we will process your refund to the original payment method.

Return Condition

All returned goods must be in sellable condition: new, unused, unworn, unstained, unwashed, and with all original tags attached.

Before Submitting a Return Request, Please Note:

You must create a return request within 14 days from the delivery date.
Items must be returned to us within 30 days of delivery in their original condition.
Returns received outside of the 30-day return window will be sent back to you, and we will ask you to cover the delivery costs.
All returns must be registered with us.
The original order number and shipping number shall be shown on the return parcel.
Orders placed separately cannot be returned as one.

Returns with a Pre-paid Shipping Label

Your return will be shipped to a local return hub and can take up to 14 days to reach us and be processed. If it has been longer, please contact Customer Service with proof of return, e.g., collection receipt, drop-off slip.

Returns without a Pre-paid Return Label

We are not responsible for untracked returns lost in transit or sent to an incorrect address. Keep proof of shipment showing the return address.

Occasionally, returns may be held up at customs. We will do our best to help release your package as soon as possible; however, we shall not be held responsible for any delays resulting from shipping or customs clearance.

Refunds

Processing Times

After receiving your return, please allow us up to 5 business days to process your refund to the original payment method. You will receive an email notification once the refund is issued. Please note, it may take up to 14 business days for the refund to appear in your account.

Original Shipping Costs

Original shipping costs are not refundable.

Duties & Taxes

Orders are shipped from the USA or Taiwan. Import duties will not be refunded.

Local sales tax or import duties may be applied and are the customer’s responsibility. These charges must be paid before the package is released by customs. Please note that we have no influence on the final duty or tax charges.