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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Order

I am between sizes; which size would you recommend?
  • Please refer to our size chart for general measurements and our bra fit guide for more specific guidance. If further assistance is needed, please feel free to drop us a message through either Contact, Instagram, or Facebook.
Do you provide price matching?
  • No, Northern Cote does not offer price matching. Prices are subject to change. Refunds, if applicable, will be based on the original purchase price of the item.
Do you offer free shipping?
  • Yes, enjoy free shipping on orders exceeding USD 120. For more details, please visit our Shipping section.

Product Care

How should I care for my Northern Cote activewear?
  • To maintain the quality of your activewear, please follow the care instructions on the garment label. Generally, machine wash in cold water with similar colors. Avoid bleach and air dry to preserve the fabric quality.
Can I use fabric softener on my activewear?
  • Using fabric softener is not recommended as it can degrade the technical properties of the fabric. Instead, use a mild, non-softening detergent to maintain your activewear's performance features.
Can I tumble dry my activewear?
  • Air drying is preferable to prolong the life of your activewear. If using a dryer, opt for a low-heat setting to minimize potential damage to the fabric and elastic components.

Terms and Conditions

Privacy Notice

Introduction

Welcome to Northern Cote. This Privacy Notice explains how we collect, use, and share your personal information as you interact with our online services.

Information Collection

When you visit Northern Cote, we collect personal information you provide, such as name, address, and email, and other information through automatic data collection technologies.

Use of Information

We use your information to process transactions, communicate with you, enhance our services, and for marketing purposes with your consent.

Sharing of Information

Your information may be shared with third parties for business purposes, including fulfillment of orders and providing marketing assistance. We do not sell your personal information to third parties.

Security Measures

We implement various security measures to protect your personal information, and we are committed to ensuring its confidentiality and safety.

Your Rights

You have rights regarding your personal information, including the right to access, correct, and request deletion of your data.

Changes to Privacy Notice

We may update this notice periodically. We will notify you of significant changes and indicate the last updated date.

Contact Us

For questions about this privacy notice or your personal information, please contact our customer service.

This Privacy Notice ensures transparency in how we handle your data and protects both your privacy and your trust in Northern Cote. Please review it periodically for updates.

Conditions of Use

Welcome to Northern Cote!

By accessing or using our website and services, you agree to be bound by these terms. Please read them carefully.

1. Electronic Communications

When you use Northern Cote services or send emails to us, you are communicating with us electronically and consent to receive communications from us electronically.

2. Copyright and Ownership

All content included on this site, such as text, graphics, logos, and images, is the property of Northern Cote and its affiliates or its content suppliers and protected by international copyright laws.

3. License and Access

Northern Cote grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, without express written consent.

4. Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

5. Risk of Loss

All items purchased from Northern Cote are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Product Descriptions

Northern Cote attempts to be as accurate as possible. However, Northern Cote does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

7. Applicable Law

By visiting Northern Cote, you agree that the laws of the state where Northern Cote is registered, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Northern Cote.

8. Site Policies, Modification, and Severability

Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to Northern Cote. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

By purchasing our products, you agree to our Shipping and Return Policy. Should you have any other questions or concerns not addressed in this FAQ, please do not hesitate to contact us. We are here to help!

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