Shipping Costs
Enjoy Free shipping on orders over USD 120 per order.
- HK: USD 12
- Other Countries: USD 18
- USA: We have temporarily paused shipments to/from the USA due to current trade policy changes. We're working to resume service as soon as possible.
Shipping Times
- Hong Kong/ Macao: 5 working days
- Rest of the World: 10-20 days
Orders are processed Monday through Friday and are shipped from Taiwan by our fulfillment partners. Once shipped, most items are received within the indicated timeframe. However, international shipping times may occasionally vary due to customs clearance.
Please note that our fulfillment centers do not operate on certain holidays. Orders placed on these days will be processed the next business day.
Taxes and Duties
Orders are shipped from Taiwan. Local sales tax or import duties may be applied and are the customer’s responsibility. These charges must be paid before the package is released by customs. Please note that we have no influence on the final duty or tax charges.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order has been shipped.
Undeliverable Shipments
If a shipment is undeliverable due to refusal to pay import tax, incorrect address, multiple failed delivery attempts, or for other reasons, the package may be discarded at the destination at the recipient’s cost.
Need More Help?
Our customer service team is happy to answer any additional questions you may have. Please feel free to message us, and we will get back to you within 48 hours on business days.
By making a purchase, you accept our Shipping and Return Policy.